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"Jefferson Health Addresses Crowding with Teletriage"

Below is a 5-minute spotlight showcasing how the Philadelphia-based health system combats flu season and ED crowding with new technology and a new way of thinking.


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Topics Addressed in “Jefferson Health Addresses Crowding with Teletriage”


Judd Hollander and other clinicians from Jefferson Health cover a wide variety of topics in this spotlight video. Below is an overview of the topics:

1. Addressing the Core Problem in the ED

  • Crowding and waiting represent the core problem
  • Improving the patient experience in the ED
  • History of waiting problem in ED

2. Teletriage Introduction

  • Teletriage technology from EmOpti
  • Step-by-step experience for patients
  • Faster treatment and results with EmOpti
  • Teletriage during the flu season

3. Teletriage Technology Overview

  • Building versus buying technology
  • IT department bandwidth
  • Queuing system in teletriage
  • EMR integration

4. Benefits of Teletriage

  • Getting orders started early
  • Personal touch from virtual physicians
  • Improved patient and staff satisfaction
  • Improved clinical metrics from teletriage


EmOpti in the News

How a MedStar Hospital Slashed ED Wait Times by More than 1 Hour (Advisory Board)

"To cut ED waits, MedStar partnered with telemedicine startup EmOpti on a pilot program of a system called Teletriage. The system works by using video to allow a doctor to see a patient remotely during the triage process. As a result, triage nurses can start ordering tests and certain medications while patients wait for a full, in-person physical." READ MORE >>

At Aurora Health Care, Telehealth Use is Improving ER Patient Flow (Health Informatics)

Aurora Health Care leaders saw an opportunity to work with a local health IT startup company, EmOpti, Inc., based in Brookfield, Wis., on a technology solution that would replicate the triage approach. “So we used a Lean startup methodology, just like a startup company would use, to quickly figure out what would work the best..."  READ MORE >>

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